Version 1.1 ▾

Metobee Terms of Service

NHN ACE Co., Ltd.
Version 1.1 · Effective September 16, 2026

Article 1 (Purpose and Structure of This Document)

The purpose of these Terms of Service is to set out the conditions and procedures for use of the Metobee service (the "Service") provided by NHN ACE Co., Ltd. (the "Company"), together with the rights, obligations and responsibilities of the Company and of users.

These Terms consist of the main body and the appendices. Each appendix contains special provisions that apply only to users residing in a particular country or region, and in the event of any conflict between the main body and an appendix applicable to a given user, that appendix shall prevail.

Article 2 (Definitions)

  1. "Service" means the railway line, station, timetable, fare and route guidance provided by the Company through its mobile application and website, together with all functions ancillary thereto.
  2. "User" means a person who agrees to these Terms and uses the Service.
  3. "Device" means a smartphone, tablet, computer or other equipment used by a User to access the Service.
  4. "AI Assistant" means the function within the Service by which an artificial intelligence model generates responses to natural-language queries entered by a User.
  5. "Offline Data" means the line, station, timetable, fare and map data downloaded to and stored on a User's Device so that the Service can operate without a network connection.
  6. "Operator" means a business entity that operates a railway or tramway line covered by the Service.

Article 3 (Posting, Effect and Amendment of These Terms)

  1. The Company shall post these Terms within the Service or at a web address designated by the Company so that Users may review them at any time.
  2. The Company may amend these Terms to the extent that such amendment does not violate applicable law.
  3. Where the Company amends these Terms, it shall give notice by the means set out in Article 17 at least 30 days before the effective date, specifying the substance of the amendment, the reasons for it and the effective date. However, minor changes that are not disadvantageous to Users may be notified at least 7 days in advance.
  4. A User who does not agree to the amended Terms may discontinue use of the Service in accordance with Article 16. A User who continues to use the Service after the notified effective date shall be deemed to have agreed to the amended Terms.

Article 4 (Contents of the Service)

  1. The Company provides Users with the following functions.
  2. The Service is provided in multiple languages, and the languages offered shall be determined by the Company.
  3. The scope of the lines and regions covered by the Service shall be determined by the Company and may be expanded or reduced following prior notice.

Article 5 (Notice Regarding Data Sources and Accuracy)

This Article constitutes an important notice concerning the nature of the Service. Users must review the following before using the Service.

  1. The line, station name, timetable, fare and transfer information provided by the Service is collected and processed on the basis of materials published by the respective Operators. The Company does not itself generate such information and does not act as an agent of any Operator.
  2. Information displayed by the Service may differ from actual conditions for reasons including the following.
  3. The information provided by the Service is reference material intended to assist the User's own judgment, and the User bears final responsibility for confirming matters relating to actual boarding, transfers and payment of fares. Where a User has an important schedule, the User must confirm the relevant Operator's official information directly.
  4. The Company does not warrant that the information displayed by the Service is at all times current or free from error.

Article 6 (Offline Data and Updates)

  1. The Service stores Offline Data on the User's Device so that it can operate where network connectivity is unstable. A download of substantial size may occur on first launch or when a region is added, and the User shall bear any resulting data communication charges.
  2. The Company may make updated versions of Offline Data available, and where a User does not apply an update, the information displayed may not be current.
  3. The Company may require Offline Data stored on a Device to be downloaded again for reasons such as freeing storage space, changes to the data structure or the correction of errors.

Article 7 (Provision, Modification and Suspension of the Service)

  1. The Service is provided, as a matter of principle, 24 hours a day, year-round.
  2. The Company may temporarily suspend all or part of the Service where operationally necessary, including for scheduled maintenance, equipment repairs, incident response or data updates. In such cases the Company shall give prior notice by the means set out in Article 17; where prior notice is impossible for unavoidable reasons, notice may be given after the event.
  3. The Company may modify the contents of the Service and shall give 30 days' prior notice of any material change that is disadvantageous to Users or of the complete discontinuation of the Service.
  4. The Service may incorporate information, links, maps and other materials provided by third parties, and the relevant functions may be limited if such third parties discontinue their services.

Article 8 (Account-Free Service)

  1. The Service does not require registration, sign-in or the creation of an account. The Company does not hold any account information identifying Users.
  2. Settings entered by a User, commuter passes and travel passes registered by a User, favourites and similar information are stored only on the User's Device and are not transmitted to the Company's servers.
  3. The information referred to in paragraph 2 cannot be recovered if the User deletes the application or changes or resets the Device. The Company does not provide any backup of, or transfer between Devices of, such information and accepts no responsibility for its loss.
  4. The User is responsible for the management of the Device and of the information stored on it.

Article 9 (Commuter Pass and Travel Pass Registration Feature)

  1. A User may register in the Service the sections, connecting lines, fare category and similar details of a commuter pass or tourist pass that the User holds, so that these are reflected in the fares displayed in route search results.
  2. The registration feature is no more than a display adjustment that calculates and displays fares on the basis of the details entered by the User; it has no bearing on the issuance, purchase, top-up, payment, ticket-gate processing or validation of any actual ticket or commuter pass. A commuter pass or travel pass registered in the Service has no effect as a ticket.
  3. The actual conditions of issuance, valid sections, period of validity and eligibility requirements for commuter passes and travel passes are governed by the rules of the respective Operators, and where the details registered by a User differ from the pass actually held, the fares displayed will not be accurate.
  4. Registered details are stored only on the User's Device.

Article 10 (AI Assistant)

  1. The Service provides an AI Assistant function that returns responses generated by an artificial intelligence model to natural-language queries entered by the User. The User is interacting with an artificial intelligence system and not with a human being.
  2. Responses from the AI Assistant are generated automatically and may be inaccurate, incomplete or otherwise different from what the User intended. Responses are reference material to which the notice in Article 5 applies equally.
  3. The AI Assistant may be used only where the User has consented to the transmission of information as set out in the Privacy Policy, and the User may withdraw that consent at any time. In order to provide the AI Assistant function, the queries entered by the User and the conversation history needed to process them are transmitted, via the Company's servers, to the provider of the artificial intelligence model used by the Company. Matters concerning the retention and scope of transmission of conversation history, the recipients, the countries of transmission and how to withdraw consent are governed by the Privacy Policy.
  4. Users must not enter into the AI Assistant the personal information of others, sensitive information relating to themselves or others, the numbers of identity documents, passports or payment instruments, or information subject to a duty of confidentiality. The User is responsible for any consequences arising from a breach of this paragraph.
  5. In order to operate the Service reliably and to prevent abuse, the Company may limit, on a per-Device basis, the number of AI Assistant uses per day and the size of a single request. The Company may adjust these limits without prior notice.
  6. Users may delete their AI Assistant conversation history within the Service.
  7. The Company uses an artificial intelligence model provided by a third party to generate AI Assistant responses and may change that model.

Article 11 (User Obligations and Prohibited Conduct)

  1. Users shall comply with applicable law, these Terms and any notices published by the Company within the Service.
  2. Users shall not engage in any of the following conduct.
  3. Where a User breaches paragraph 2, the Company may restrict that User's use of the Service or suspend the provision of the relevant functions.

Article 12 (Paid Services)

  1. The Company currently provides no paid services in connection with the Service and neither charges Users any fees nor collects payment information.
  2. Should the Company introduce paid services in the future, it shall specify in advance the price, payment methods, conditions of use and matters relating to withdrawal of subscription and refunds, whether by way of separate terms or an amendment to these Terms, and shall give notice in accordance with the procedure set out in Article 3. No charge will be made without the User's prior consent.
  3. Communication charges and costs of Device use arising in connection with application marketplaces shall be borne by the User.

Article 13 (Advertising)

  1. The Company does not currently display advertising within the Service and does not collect behavioral information about Users for advertising purposes. The collection of usage statistics and error diagnostic information for the improvement of the Service is governed by the Privacy Policy.
  2. Should the Company display advertising within the Service in the future, it shall give prior notice and shall amend the Privacy Policy accordingly.

Article 14 (Intellectual Property Rights)

  1. Rights in the Service, in the software included in the Service, in the screen designs, trademarks, text authored by the Company and databases processed and compiled by the Company vest in the Company.
  2. Rights in the station names, line names, timetables, fares, route maps and similar materials presented by the Service vest in the respective Operators or in the rights holders of those materials. The Company indicates the source of such materials within the Service.
  3. The Company grants Users only a non-transferable right to use the Service for personal, non-commercial purposes in accordance with these Terms, and transfers no other rights.

Article 15 (Limitation of Liability)

  1. The Company shall not be liable for damage arising from any of the following.
  2. The Company shall not be liable for damage arising from special circumstances that could not ordinarily be foreseen in connection with use of the Service.
  3. Nothing in these Terms excludes or limits the Company's liability for damage caused by its wilful misconduct or gross negligence, for damage arising from injury to a User's life or person, or any other liability of the Company that cannot be excluded or limited under applicable law.
  4. Save to the extent set out in paragraph 3, the Company's liability is limited to the fullest extent permitted by applicable law.

Article 16 (Discontinuing Use and Deleting Data)

  1. Users may discontinue use of the Service at any time without any separate procedure.
  2. Users may delete their data by the following means.
  3. Deleting the application also deletes the information stored on the Device, which cannot be recovered.
  4. The handling of access logs, usage statistics and error diagnostic records recorded on the Company's servers and in the analytics and diagnostic tools used by the Company is governed by the Privacy Policy.

Article 17 (Notices to Users)

  1. Where the Company gives notice to Users, it may do so by reasonable electronic means, including posting an announcement within the Service, an in-application notification, or publication at a web address designated by the Company.
  2. As the Company operates no accounts, it cannot identify individual Users in order to give individual notice. Users are responsible for reviewing the announcements published within the Service.

Article 18 (Governing Law)

  1. These Terms are governed by and construed in accordance with the laws of the Republic of Korea.
  2. Paragraph 1 does not exclude the application of any consumer protection provisions of the law of the country or region in which the User resides that cannot be derogated from by agreement of the parties. Where such provisions afford the User more favourable protection than these Terms, those provisions shall prevail.

Article 19 (Dispute Resolution and Jurisdiction)

  1. Where a dispute arises between the Company and a User, the parties shall endeavour to resolve it through good-faith consultation.
  2. Any litigation concerning a dispute that is not resolved by consultation shall be subject to the jurisdiction of the Seoul Central District Court of the Republic of Korea.
  3. Paragraph 2 does not exclude a User's right to bring proceedings before the courts of the User's place of residence where applicable law guarantees that right. The special provisions in the appendices apply to such Users.

Article 20 (Language)

  1. These Terms are provided in Korean, Japanese, English, Chinese (Traditional), Chinese (Simplified), Spanish and Thai.
  2. In the event of any discrepancy in interpretation between the translations, the Korean version shall be the authoritative version.
  3. Paragraph 2 does not exclude the application of any law of the User's country of residence that requires the version in that country's language to prevail.

Effective Date

These Terms take effect on September 16, 2026. The previous version (1.0, effective August 24, 2026) is available through the version menu above or from the contact point.

Appendix A — Special Provisions for Users Residing in Japan

The following additionally applies to Users residing in Japan and, in the event of any conflict with the main body, this Appendix shall prevail.

  1. Liability under the Consumer Contract Act — Where a User is a consumer within the meaning of the Consumer Contract Act, any provision that wholly exempts the Company from liability for damages, and any provision that partially exempts the Company from liability for damages caused by its wilful misconduct or gross negligence, shall not apply. Article 15 of the main body shall be construed accordingly.
  2. Jurisdiction — Where a User is a consumer, then notwithstanding Article 19, paragraph 2 of the main body, the User may bring proceedings before the Japanese court having jurisdiction over the User's domicile or residence.
  3. Notice concerning external transmission — In accordance with the Telecommunications Business Act, the Company sets out the items of information that the Service transmits externally from the User's device, the recipients and the purposes of use in the Privacy Policy (Appendix 1).
  4. Nature of railway information — The fares and timetables presented by the Service are based on materials published by the respective railway operators, and the Company is not an agent of any railway operator. The actual contract of carriage is formed between the User and the relevant railway operator.

Appendix B — Special Provisions for Users Residing in the Republic of Korea

The following additionally applies to Users residing in the Republic of Korea.

  1. These Terms shall be construed in accordance with the Act on the Regulation of Terms and Conditions, and any provision that is void under that Act shall not apply.
  2. Where the Company amends these Terms, it shall give notice of the effective date and of the substance of the amendment from at least 30 days before the effective date (at least 7 days in the case of minor changes that are not disadvantageous to Users).
  3. Users may exercise their rights under the Personal Information Protection Act (PIPA) by the means specified in the Privacy Policy.
  4. Litigation concerning a dispute between the Company and a User may be brought before the court having jurisdiction as determined under the Civil Procedure Act.

Appendix C — Special Provisions for Users Residing in the European Union, the European Economic Area, the United Kingdom or Switzerland

The following additionally applies to Users residing in the European Union, the European Economic Area, the United Kingdom or Switzerland and, in the event of any conflict with the main body, this Appendix shall prevail.

  1. Mandatory provisions — Notwithstanding the choice of governing law in Article 18 of the main body, Users continue to enjoy the protection of the mandatory consumer protection provisions of the law of their country of residence.
  2. Jurisdiction — Notwithstanding Article 19, paragraph 2 of the main body, Users may bring proceedings before the courts of their country of residence, and the Company may bring proceedings against a User only before the courts of the User's place of residence.
  3. Liability — Nothing in these Terms excludes or limits the Company's liability for damage caused by its wilful misconduct or gross negligence, for damage arising from injury to life, body or health, under product liability law, or any other liability that cannot be excluded by law. The Company will not rely on any contractual provision that is void under legislation on unfair contract terms.
  4. Right of withdrawal — As the Company currently provides no paid services, there is no contract to which a right of withdrawal could apply. Should the Company introduce paid services in the future, Users may withdraw from the contract within 14 days of the date of conclusion of the contract or of the commencement of the service, without giving any reason. Statutory exceptions may apply, including where the service has already been fully performed at the User's express request.
  5. Notice concerning artificial intelligence systems — The AI Assistant within the Service is an artificial intelligence system. Users are interacting with an artificial intelligence system and not with a human being, and the responses of that function are generated automatically. The Service displays this fact on the AI Assistant screen.
  6. Online dispute resolution — Users may make use of the consumer dispute resolution procedures available under applicable law. The Company is under no obligation to submit to the decisions of any particular alternative dispute resolution body.

Appendix D — Special Provisions for Users Residing in the United States

The following additionally applies to Users residing in the United States.

  1. Disclaimer of warranties — To the fullest extent permitted by applicable law, the Service is provided "AS IS" and "AS AVAILABLE", and the Company disclaims all warranties, express or implied, including any implied warranties of merchantability, fitness for a particular purpose and non-infringement. Some states do not permit the exclusion of implied warranties, so parts of this provision may not apply to you.
  2. Paid services and automatic renewal — The Company currently offers no paid services and no automatically renewing subscriptions. Should the Company introduce them in the future, it will clearly disclose the renewal terms, the charges, the method of cancellation and any cancellation deadline before payment, and will provide a means of cancelling online.
  3. Children — The Service is not directed to children under 13, and the Company does not knowingly collect personal information from children under 13.
  4. Rights regarding personal information — Users' rights under the law of their state of residence, and the means of exercising them, are set out in the United States appendix to the Privacy Policy.

Appendix E — Special Provisions for Users Residing in Taiwan

  1. These Terms do not exclude the application of the mandatory provisions of Taiwan's Consumer Protection Act.
  2. Where a User is a consumer, then notwithstanding Article 19, paragraph 2 of the main body, the User may bring proceedings before the Taiwanese court having jurisdiction over the User's domicile.
  3. The Company processes Users' personal information in accordance with the Personal Data Protection Act, the details of which are set out in the Privacy Policy.

Business Information and Contact

Company name: NHN ACE Co., Ltd.
Address: Play Museum, 16 Daewangpangyo-ro 645beon-gil, Bundang-gu, Seongnam-si, Gyeonggi-do 13487, Republic of Korea
Business registration number: 313-81-35670
Representative: Yumi Kim
Email: atx@nhnace.com
Telephone: 1544-5949

Please direct any inquiries concerning these Terms to the email address above.